Our refund and returns policy covers issues related to digital products. As all items sold on WishVila are non-tangible digital goods, we do not offer refunds or returns once the product has been downloaded or accessed.
However, if you are unable to download the product, receive a corrupted file, or if there is an error in the item delivered, we are happy to help resolve the issue.
Non-Returnable Items
Due to the nature of our products, the following items are non-returnable and non-refundable:
Refunds are only offered under the following circumstances:
You are unable to download your purchased item
The file is corrupted or damaged
The file does not match the product description or you received the wrong item
To request a refund, contact us within 7 days of purchase at Contact@wishvila.com Include your order number and a description or screenshot of the issue.
Once your request is reviewed, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — processing times vary by institution.
If you’ve done all of this and still have not received your refund, please contact us at Contact@wishvila.com
Exchanges
We only replace digital items if the file is damaged or incorrect. If you need a replacement, email us at Contact@wishvila.com with your order number and a detailed description of the issue.
Custom Orders
Custom-designed digital products are not eligible for refunds unless an error was made on our end (e.g., incorrect customization or formatting issues).
Need Help?
Contact us at Contact@wishvila.com for any questions related to refunds, returns, or technical issues with your purchase.
